Help Center

If your order status indicates that it has been delivered but you have not received it, please follow these steps:

1. Check with your local post office and coordinate with the carrier. Sometimes the package may show as delivered, but it could be delayed in the actual delivery to your doorstep.
2. Wait a few days as there are instances when the tracking shows the package as delivered but it is actually dropped off the next day or later.
3. Verify that no one else accepted the delivery on your behalf. Contact your neighbors as misdelivery can occur.

If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm details before we proceed to send a replacement.

For further assistance or if you have other questions, please don't hesitate to reach out to us.

If you need to update the shipping address after placing an order, it's important to contact customer service as soon as possible. We process orders within an hour of receiving them, but if your order has not been processed or shipped, an agent can update the address for you. You will receive a confirmation email when your package ships. In scenarios where the order has already processed or shipped, it may not be possible to change the address. In such cases, if the package is refused for delivery or returned to the sender, please contact customer service to arrange for the order to be sent to the updated address.

Here are the steps to request an address change:

1. Contact customer service immediately after noticing the mistake.
2. Provide the correct shipping address.
3. If the order hasn't been processed, customer service will confirm the change.
4. If the order is already shipped, monitor the tracking information.
5. Contact customer service if the package is on its way back to arrange for a new shipment.

Please note that changes cannot be guaranteed if the order has been processed.

Yes! We currently ship to the following places:

• United States

• United Kingdom

• Australia

• New Zealand

• Canada

• Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden

• Singapore

We have more locations arriving soon and can often arrange shipment to unlisted destinations - just contact us at team@unstuckbox.com.

We apologize for the inconvenience with the shipping delay. If it has been over 14 business days and the order has not been shipped or you have not received an update, please get in touch with our support team for assistance. We will take immediate action to dispatch a new shipment to you containing the missing items, which should be expected within a week. Reach out if there are any further concerns or issues.

If you've misplaced your email confirmation and want to check the status of your order, please provide us with the email address used during purchase or any other information that may be associated with your order. This could include billing details, phone number, or bank transaction details. Once we have the necessary information, we will be able to locate your order and provide you with the most accurate status update.

Sure, if you have not received a confirmation code, order number, or any records of your purchase, we can provide you with your order confirmation upon request. Simply get in touch with  us and provide your order number (or email) and date of order.

If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. To correct the error, please take the following steps:

1. Take a photo of the actual item you received.
2. Send this photo to us via email team@unstuckbox.com. Include your name, email, phone number (if possible), and a brief description of the issue. Make sure to provide your order number for reference.
3. We will review the provided information and arrange a replacement for the missing item.

We aim to dispatch the correct item from our warehouse as soon as possible, typically within a week. If there are any further issues or concerns, do not hesitate to reach out to us for assistance.

Again, we truly apologize for any inconvenience caused and thank you for your understanding.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can log into your account at https://shopify.com/58754138281/account. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For US Orders: If your return is accepted, we'll send you a return shipping label.

For Non-US Orders: If your return is accepted, you will be responsible for paying the return shipping costs. We do not offer free returns for international orders.

You can always contact us for any return question at team@unstuckbox.com.

All returns and exchanges are subject to our refund policy.

If you ordered an item by mistake and would like to exchange it, let us know which item you initially wanted to purchase and confirm the condition of the box you received is unused and unopened. After confirmation, we can arrange an exchange for the desired item. 

To start a return, you can log into your account at https://shopify.com/58754138281/account. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For US Orders: If your return is accepted, we'll send you a return shipping label.

For Non-US Orders: If your return is accepted, you will be responsible for paying the return shipping costs. We do not offer free returns for international orders.

You can always contact us for any return question at team@unstuckbox.com.

All returns and exchanges are subject to our refund policy.

Absolutely. If you find that an Unstuck Box is not what you expected or you've changed your mind, we offer exchange options. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can log into your account at https://shopify.com/58754138281/account. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For US Orders: If your return is accepted, we'll send you a return shipping label.

For Non-US Orders: If your return is accepted, you will be responsible for paying the return shipping costs. We do not offer free returns for international orders.

You can always contact us for any return question at team@unstuckbox.com.

All returns and exchanges are subject to our refund policy.

Downloading all cards is not currently supported, but you can favorite your top cards and return to them in the app.

You can easily cancel your app/eDeck subscription by clicking “Cancel my Subscription” from the Profile section inside the app/eDeck:

If you don’t remember your username/password, can’t log in or have any other problems with the process, please email team@unstuckbox.com for support with your cancellation and we’ll be delighted to help.

You can access Conversations by The Unstuck Box (formerly The Unstuck Box All-Access eDeck) via the web at https://app.unstuckbox.com.

You can access the Unstuck Box All-Access eDeck via the web at https://app.unstuckbox.com 

On this page, we show you everything you need to know about accessing cards on a mobile device or desktop after you've logged in.

You learn how to:

1. Open a deck

2. Change cards

3. Manage favorites

Navigation

Once you're logged in, the Unstuck Box eDeck has an easy-to-follow side navigation. The home page is called My Decks.

Opening a deck

After you sign in, the My Decks page displays. The page shows the decks in your account.

1. Tap (or click) the ACCESS DECK button.

1. On the next page, tap (or click) a deck category.

• The deck displays. 

1. Tap (or click) the arrow icon to go back to the category page.

Reviewing cards

Swipe (click and drag on a desktop) the top card to show the next one in the deck. The deck does not have a start or end. After you reach the bottom of the pile, the top card displays again. Cycle through the deck as many times as you like.

We sometimes receive emails from people who want to cancel or get a refund for a subscription to Unstuck Study, Quizard.ai, or Learn.Quizard.ai.

To clarify:

👉 The Unstuck Box® is not affiliated in any way with Unstuck Study or Quizard.ai.

Their website domains often include unstuckstudy.com, learn.quizard.ai, or similar variations, but these belong to a completely different company.

How to tell who charged you

Please check the description line on your bank or card statement:

• If it says “UNSTUCKBOX”, “THE UNSTUCK BOX”, or “FLIGHTPATH” / “FLIGHTPATH PUBLISHING” → that’s us.

  • You may have purchased one of our card decks or subscribed to our app.

  • You can contact us at team@unstuckbox.com for help.

  
  

• If it says “UNSTUCK STUDY”, “QUIZARD”, “LEARN.QUIZARD.AI”, or anything similar → that’s not us. You’ll need to contact their support team directly at support@quizard.ai or through their website learn.quizard.ai.

The Unstuck Box® is a registered trademark.

Yes, we offer discounts for bulk purchases of our Unstuck Boxes. If you're interested in purchasing in bulk, please contact us via our Buy for Business page quantity and type of boxes you wish to order. We can then generate a custom quote with the applicable discount for your request and send an invoice for payment.